FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTicket?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access. Please present your confirmation email at Rectory Farm Shop (not the Halloween marquee) you will then be given your wristbands to allow you on all the activities.
When will I receive my DigiTicket?
You will usually receive your DigiTicket by email within a few minutes of completing your order, however, please allow up to 1 hour during busy periods.
What is your policy on Returns / Refunds / Cancellations?
We regret that we are unable to offer refunds in the event of your ticket needing to be cancelled. However, if you purchase a ticket for a dated event and cannot attend, please call us and we will endeavour to transfer your ticket to an alternate date, subject to availability and at our discretion.