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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. (Remember to purchase your tickets before midnight prior to your visit for maze tickets). Although it is recommended to print out your email as this will contain a barcode which will help us process your order. We do understand that sometimes you may have a problem printing, in this case just make a note of the reference number. Please present your confirmation email at The Outside Christmas Kiosk for your Christmas Meat and Poultry and Christmas Trees.

When will I receive my DigiTicket?

You will usually receive your DigiTicket by email within a few minutes of completing your order, however, please allow up to 1 hour during busy periods.

What is your policy on Returns / Refunds / Cancellations?

We regret that we are unable to offer refunds in the event of your ticket needing to be cancelled.  However, if you purchase a ticket for a dated event and cannot attend, please call us and we will endeavour to transfer your ticket to an alternate date, subject to availability and at our discretion.

What currency are transactions completed in?

All transactions take place in GBP.

How can I get in contact with you?

Our phone number is 01223 860 374 please leave a message and we will get back to you.  Our full postal address is Rectory Farm, A10 Milton bypass, Milton, Cambridge, England, CB24 6AE